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Privacy Policy

Trishiv Ethnic will never ask for your OTP, PIN, password, or banking details. Please do not share such confidential information with anyone claiming to represent us.

Website: https://www.trishivethnic.com/
Email: hiyanapparel@gmail.com
Phone: +91 9099979573
Office Address: PLOT NO.48, SWAMI NARAYAN ROW HOUSE, KATHODARA, KAMREJ, SURAT-394150, Surat, Gujarat, 394150

Introduction

Trishiv Ethnic (“we,” “our,” “us”) values your trust and is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your personal data when you access or use our website, products, and services.

We comply with all applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and related rules and regulations.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website.

Information We Collect

When you interact with Trishiv Ethnic, we may collect the following categories of information:

Personal Identifiable Information:
Name, mobile number, email address, billing and shipping address.

Payment Information:
Payment details are processed securely through PCI-DSS compliant third-party payment gateways. We do not store your card, UPI, or banking details on our servers.

Account Information:
Login credentials and account-related details if you create an account with us.

Technical & Device Data:
IP address, browser type, device information, operating system, and browsing activity.

Order & Transaction Data:
Purchase history, order status, returns, refunds, and customer support interactions.

Communication Records:
Information shared via email, phone calls, WhatsApp, or customer service communication.

Purpose of Data Collection

We use your personal data strictly for lawful and legitimate purposes, including:

  • Processing and fulfilling orders
  • Providing customer support and after-sales service
  • Improving website performance and user experience
  • Sending promotional or marketing communication (only with consent)
  • Ensuring legal, tax, and regulatory compliance
  • Preventing fraud, misuse, or unauthorized transactions

Legal Basis for Processing

We process personal data under lawful grounds as defined under the DPDPA, 2023, including:

  • Consent: Explicit consent for marketing or non-essential processing
  • Contractual Necessity: Order fulfillment, payments, delivery, and support
  • Legal Obligations: Compliance with tax, accounting, and regulatory laws
  • Legitimate Interests: Fraud prevention, security, and service improvement

Consent & Withdrawal

You may withdraw your consent at any time by contacting us at hiyanapparel@gmail.com. Upon withdrawal, we will stop processing your data unless retention is required under applicable laws.

Data Retention & Storage

We retain personal data only as long as necessary for operational and legal purposes.

  • Transactional and support data is retained as required for service delivery
  • Certain records may be retained for up to 3 years to meet statutory and legal obligations

All data is stored securely using encryption and restricted access controls.

Sharing of Personal Data

We do not sell or trade your personal data. Data may be shared only with trusted service providers such as:

  • Logistics and delivery partners
  • Payment gateway providers
  • Website and analytics platforms
  • Government or regulatory authorities when legally required

All partners are bound by strict confidentiality and data protection obligations.

Security Measures

We implement strong security practices, including:

  • SSL encryption
  • Secure and encrypted databases
  • Restricted access on a need-to-know basis
  • Regular security reviews and compliance checks

Your Rights Under Indian Law

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Withdraw consent
  • Request deletion (subject to legal retention requirements)
  • Raise grievances or complaints

To exercise these rights, contact hiyanapparel@gmail.com.

Grievance Redressal

Email: hiyanapparel@gmail.com
Office Address: 48, swaminarayan Raw house kathodara kamrej surat gujarat 394326

We aim to acknowledge complaints within 24 hours and resolve them within 15 business days, as per applicable law.

Cross-Border Data Transfers

Some data may be processed outside India due to use of global service providers. Such transfers comply with Section 16 of the DPDPA, 2023, and are protected through encryption and contractual safeguards.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on our website, and significant updates will be communicated appropriately.

Contact Information

For privacy-related queries or requests, contact:

Email: hiyanapparel@gmail.com
Phone: +91 9099979573
Website: https://www.trishivethnic.com/
Address: PLOT NO.48, SWAMI NARAYAN ROW HOUSE, KATHODARA, KAMREJ, SURAT-394150, Surat, Gujarat, 394150